B2C Animated Explainer for ECC

2023 · European Consumer Centre

The European Consumer Centre for Bulgaria reached out with their idea to create 2 animated explainers that brought to light some of the travel-related experiences a European traveller might experience.

We told 2 user stories:

→ Airplane companies overbooking plane tickets

→ Consumer Centres: Trouble ordering products from the EU

Overbooking

Overbooking - ECC Bulgaria

ECC Bulgaria Storyboard - Illustration of an airplane

ECC Bulgaria Storyboard - Man aboard a plane Illustration

ECC Bulgaria Storyboard - Passenger with ticket Illustration

ECC Bulgaria Storyboard - All the seats are double-booked on a plane illustration

ECC Bulgaria Storyboard - Third person has gotten the same seat illustration

Consumer Centres

ECC Explainer - Dark grey door on a light grey wall

ECC Explainer - A sad group of people inside the desperate users club and a ECC employee who's listening to their problem

ECC Explainer - Illustrated woman with a tear in her eye and speech bubble with a cactus in it.

ECC explainer - Illustrated woman sitting in front of a laptop with an interface with a selection of plants floating above her head while she selects

ECC Explainer - Illustration of a computer screen showcasing a cactus on an e-commerce site, published by a shady seller

ECC Explainer - Woman sitting in front of a computer waiting

ECC Explainer - Womman sitting in front of a computer both her and the computer in webs from waiting too long

ECC Explainer - People inside the Desperate Users Club are unhappy, a man jumping from distress tears rolling down his cheeks

ECC Explainer - Man on the airport in front of the gate

ECC Explainer - Man looking at the screen of his phone with a photo of his wife

ECC Explainer - Screen at the airport gate shows the flight has been cancelled

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